Support
Navigate challenges together
We stand by our customers; this is our Promise
Ballard’s Customer Care team is focused on enabling you to meet your goals of transitioning to safe, high-performing, zero-emission technology We are here to support you from product integration , through commission, training, warranty and service contracts.
A world-class extended warranty & service parts packages
Because we stand so firmly behind our products and technology, we offer a best-in-class extended warranty—up to 1 million km of regular usage. Comprehensive service parts packages are also available to cover the maintenance parts required over the life of our products.
Customer support, when and where you need it most
As much as we’re a technology company, we are, first and foremost, a people company. We work hard to understand the challenges you face and anticipate your needs. From purchase to integration to support, we’re more than just a supplier—we’re your partner in your success.
Customer Care Portal
Ballard’s online, self service Customer Care Portal gives you access to the information you’re looking for, right when you need it. Gain secure, 24/7 access to your product information and warranty status.
Remote Support
Technical support for customers’ mission-critical product applications. Customer care agents provide remote support to solve product issues via phone and email.
Product Repair and Refurbishment
Ballard has a team of product experts and repair technicians equipped to repair, refurbish, and recycle Ballard products. With service centres in Canada and Denmark we aim to resolve issues that cannot be addressed on our customer’s site.
Onsite Service
Ballard’s technicians with specialized equipment can come your site during product installation, site commissioning or for product troubleshooting.
Spare Parts Logistics
With remote parts warehouses located in key centers around the globe, Ballard’s spare parts logistics systems ensure customers receive the parts they need promptly to maintain product operation.
Product Training
Ballard’s Training Academy conducts training sessions designed to transfer fuel cell commissioning and service and maintenance knowledge enabling our customers to service the product over its lifetime. Training sessions are conducted at Ballard’s Training Center in Canada & Denmark or at customer sites.
Digital Service - Product Performance Monitoring
Our products are equipped with telematic devices where we can monitor the operational data of the fuel cells. Customers can subscribe to digital services, allowing them access to data for remote trouble shooting and predictive maintenance.
Customer support information
Belgium
0800-268-61
Germany
0800-181-1492
China
0086-20-2831-7504
North America
1-877-376-0394
Denmark
45-8843-5500